Digging into Problem Management
Wednesday 1st February 2023, 6:30 pm.
Speaker: Ceri Jones
Venue: Skyscanner Limited, Quartermile One, 15 Lauriston Place, Edinburgh, EH3 9EN
Refreshments and networking from 6:00 pm. Refreshments kindly provided by Skyscanner.
This event is free of charge and open to all, though registration is required.
Service failures can have impacts beyond simply time and money - they could cost you your business.
Problem management is the ISO/IEC 20000 and ITIL process that aims to prevent service failures, from the perspective that prevention is better than cure.
In this talk Ceri Jones discusses the elements required to implement a successful problem management practice, what you really need to do to prevent recurring issues, and how to recognise when problem management’s not working as it should.
Ceri’s material has been developed with Michael Hall, author of the BCS published book Problem Management: An implementation guide for the real world.
About the speaker