The November Debate: “User Experience is the Concern of the IT Professional”
Wednesday 11th November 2009, 6:30 pm.
Speakers: John Knight (User Experience Manager, Vodafone Ltd) and Chris Rourke (MD, UserVision).
University of Edinburgh Informatics Forum, 10 Crichton Street, Edinburgh, EH8 9AB - map (click on Informatics Forum in the list of buildings).
This event is free of charge. Refreshments available from 6:00 pm.
This debate, chaired by Tom McEwan (Edinburgh Napier University), is an annual event where BCS Edinburgh bring together two experts in the field to illuminate a topical area of IT professionalism. This year we investigate what exactly “the user experience” is and whether or not it’s IT professionals who should provide it.
I work across a number of projects doing some design work, quality assurance and evangelising user needs to internal stakeholders. As UE practitioners we try to think of ourselves as giving people tools, rather than defining their entire experience. I like to promote the idea that the more open-ended and the more connected a product or service is, then the more successful it can be. But it’s harder to predict where that success will come from. This is the space where a lot of innovation and interesting design problems are – designing sociability as Jenny Preece puts it.
A UX professional helps clients to do three main things:
By applying the correct combination of skills in research, design, technology and communication they help ensure that the users can work with, not against the systems, and they ideally find it a satisfying and enjoyable experience.
About the speakers